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Adding that little bit extra can make all the difference…

Over the last 5 years we have gained an immense amount of online and ecommerce experience. Throughout this journey we have put together numerous services and processes which we have found give us and our partners the edge.

Incentive Programme

We work closely with our partners to set up great incentives to motivate staff and inspire healthy competition. Our agents are targeted to make sure they take every opportunity to promote your products. However, we’ve found that by offering certain incentives sales can increase by 23%.

Currently we have incentive programmes in place with Proactol™ and Aloeride®. These companies have seen the following benefits:

Chargeback and Refund handling

We believe that by training all our in agents in all appropriate areas it gives them the edge over a typical support agent. Consequentially; all of our agents are fully trained to understand the complete process of Chargebacks and Refunds.

These skills allow our agents to highlight any potential issues a customer may have early on in our relationship with your customer. They will manage the customers expectations correctly to ensure we resolve their queries quickly and efficiently and to their satisfaction.

If you incur too many chargebacks or process too many refunds it could have a detrimental affect on your business. It can also put your relationship with your credit card processor at risk.

We understand that chargebacks and refunds are both time consuming and expensive to defend and we are happy to do this on your behalf.

Phone Numbers

At Claritie™ we understand how important it is for us to be available to all of your customers no matter where they are located. As a result of this understanding we are able to provide you with “local” telephone numbers for your key markets.

We can provide you with telephone numbers for a large number of countries including:

And what’s more – the cost of setting up UK and US telephone numbers are included in your one off set up fee.

By using localised phone numbers you’ll build customer confidence and markets throughout the world.

Extensive, in depth reports

At Claritie™ we pride ourselves on our honesty and transparency. Should you be interested in a specific area we are happy to create and tailor reports to your specification. This ensures that the information you want is exactly what is reported to you.

By using our reports you can determine what is working for you and what isn’t. The reports will provide you with all the relevant data allowing you to see a complete picture.

Popular reporting options include:

Do our additional services interest you? Call 0115 9798474 to find out more

claritie testimonials

“Having a UK based call centre is highly advantageous for Proactol Ltd. The Customer Service team communicate clearly and coherently without any language barriers, they are able to convert sales and have an excellent call back conversion.”
Katie Downing – Howitt; Proactol Ltd

claritie testimonials

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